At Emolia, we are committed to providing you with the best products. However, if any product does not meet your expectations, we will protect your rights through our return and refund policy. This policy is designed to bring peace of mind and transparency during your shopping experience at emolia.shop.
Return Conditions
We accept returns within 15 days from the date you receive the product, provided that the product:
- Product Condition: Is in its original condition, unused, and with all tags attached.
- Original Packaging: Is returned in its original packaging, including all accessories and documentation (if any).
- Proof of Purchase: The receipt or proof of purchase is provided.
- Other Conditions: Is not a final sale item or marked as non-returnable.
Return Process
- Contact Us: Please contact us via [email protected] or phone number provided on emolia.shop to initiate the return process.
- Send the Product: After approval, send the product to the following address:
- Return address in Vietnam: 14 An Chan, So Dau, Hong Bang, Hai Phong 04000, Vietnam
- Return address in the United States: 950 Forestbrook Rd, Myrtle Beach, SC 29579, United States
You will be responsible for the shipping costs.
Refunds
We will process the refund within 3-4 business days after receiving and inspecting the returned product. Refunds will be issued via the original payment method.
Non-Eligible Returns
We do not accept returns for products that have been used, damaged due to customer fault, or are not in their original condition.
Contact Us
If you have any questions, please contact us via [email protected] or phone number provided on emolia.shop.